Description
Book Synopsis: Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals—both provide an “experience,” not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.
The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community.
Details
Are you ready to revolutionize your hospital's customer service and gain a competitive edge in the healthcare industry? Look no further than "If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently." This groundbreaking book, written by Fred Lee, former Disney executive and senior-level hospital executive, will reshape your approach to customer service in healthcare.
By drawing parallels between Disney and hospitals, Lee highlights the importance of providing an unforgettable "experience" rather than just a service. Imagine if your hospital could earn the same trust, loyalty, and satisfaction that Disney consistently achieves with their guests and employees. This book reveals how you can adopt Disney's winning strategies and transform your hospital into a customer-centric powerhouse.
Why settle for standard service excellence initiatives that don't truly resonate with patients and fail to generate loyalty? "If Disney Ran Your Hospital" identifies the limitations of traditional healthcare customer service and offers 9 ½ powerful principles that will propel your hospital towards becoming the best in the eyes of your employees, consumers, and community.
Don't let your hospital get left behind in a sea of mediocrity. Embrace the innovative ideas presented in "If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently" and unlock the secret to delivering exceptional customer service in healthcare.
Ready to transform your hospital's customer service? Get your copy of "If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently" today and discover the proven formula for success!
Click here to purchase now.
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